Location

Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham

Why The Works?

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Central Operations Coordinator

As our Central Operations Coordinator you will be responsible for supporting the central and retail operational teams. You will collaborate closely with various departments to collate information as required to support communications both to the field teams and to stores. Your role involves supporting coordinating with Head Office functions and the Retail Team to ensure that stores can efficiently operate with the correct information for all relevant tasks. You will co-ordinate the retail communications inbox and signpost stores to the correct departments for support, tracking this to ensure all requests are completed.

You will support the Internal Communication & Events team with organising retail and support centre events, tracking all expenditure and reporting business spend. You will pull together various reports from across the business to provide over-views both scheduled and ad-hoc. You will take minutes of meetings and ensure these are sent to relevant stakeholders. Your dedication to detail, efficiency, consistency will support the implementation of company standards that contribute to creating the best possible environments and experiences for our colleagues.

Your Mission

• Develop and Implement Plans: Create and update reports as and when the business demands

• Project Co-ordination: collate and organise event travel and support Conference administration

• Cross-Functional Solutions: Help identify trends in the retail operations inbox to support solution finding across the support functions.

• Communication Bridge: Co-ordinate all emails from the Retail Operations In box to the correct stakeholders and ensure that all stakeholders respond back in a timely manner to close down all requests/issues.

• Collaborative Planning: Work with all support functions in Head Office to collate information for weekly trading meetings

• Effective Communication: Communicate clearly with all stakeholders what is being requested, particularly in order to support stores queries – send to correct stakeholders, checking with stores if required if there is any ambiguity about what support they need.

• Balancing Demands: Prioritise Retail Operations Inbox with all other tasks to ensure that SLAs on response times are met.

• Feedback Network: Build strong connections with all that you come into contact with to foster co-operation

• Sales Support: Provide sales support across business projects and priorities, from organising team events to supporting stock takes and scheduling display audits.

• Operational Efficiency: Support the Retail Operations team develop and implement operational policies and procedures to ensure stores operate as efficiently as possible.

Skills/Behaviours That Will Set You Apart

• Attention to Detail: You will have a detailed approach to presenting information in a user friendly manner

• Colleague-Focused Approach: You prioritise making things easier for our colleagues, clearly explaining the why, how, what, and when.

• Influence and Challenge: You can influence and constructively challenge when necessary to ensure we do the right thing.

• Initiative and Passionate: You use your initiative and have the energy and passion to make things happen.

• Teamwork and Collaboration: You believe in the power of teamwork and collaboration as the best way to achieve results.

• Networking and Relationships: You understand the importance of networking and building strong relationships.

• Self-Starter: You are a self-starter committed to driving your own development.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
  
• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days including bank holidays.
• 💃 Holiday Purchase - Purchase an additional 5 days
• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• 💸 Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!