Location

Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham. 

Why The Works?

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Maintenance Team Leader

As a Maintenance Team Leader, you are responsible for overseeing day-to-day maintenance operations across a group of retail sites. You’ll coordinate reactive and planned maintenance, supervise contractors, and ensure stores remain safe, compliant, and operational. Your hands-on approach and leadership help ensure a high standard of service and support for store teams.

Your Mission

• Manage the Maintenance Coordinators to ensure the team is supported to prioritise the processing of maintenance issues, escalating to management where necessary.
• Review team ways of working and the management of maintenance issues to identify opportunities to streamline and improve processes.
• Oversee and coordinate maintenance activities across multiple store locations, establishing a programme of proactive and reactive works to balance resource and budgets.
• Respond to urgent maintenance issues and ensure timely resolution.
• Supervise external contractors and ensure work is completed to agreed standards and SLA.
• Support store upgrade and minor property projects as required.
• Investigate and support property insurance claims as required.
• Ensure compliance with health and safety, statutory maintenance, and company policies.
• Support store teams with maintenance queries and provide clear communication.
• Maintain accurate records of maintenance activity, expenditure inspections, and contractor performance and populate period spend reports as required.
• Assist with planning and delivery of preventative maintenance schedules.
• Identify recurring issues and recommend long-term solutions or improvements.
• Support the Facilities and Maintenance Manager in managing budgets, suppliers, invoicing and service levels.

Skills/Behaviours That Will Set You Apart

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Confident using Microsoft Office and database systems.
• Ability to manage multiple tasks and prioritise effectively.
• Attention to detail and a proactive approach to problem-solving.
• Experience in a facilities, property, or maintenance support role.
• Familiarity with CAFM (Computer-Aided Facilities Management) systems.
• Understanding of basic health & safety or compliance requirements.

Being a great leader 

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
• Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
• Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
• Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
• Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships

And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
  
• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days including bank holidays.
• 💃 Holiday Purchase - Purchase an additional 5 days
• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• 💸 Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!