Junior Digital Merchandiser
By curating and optimising the online browsing experience, you help customers discover ideas that encourage reading, learning, creativity and play.
Location
1-2 days in our Support Centre per week, 3-4 days working from home.
Why The Works?
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Junior Digital Merchandiser
As a Junior Digital Merchandiser, you support the day-to-day presentation of our online website. You’ll help ensure products and content are accurately presented, well‑categorised and visually engaging, making it easy for customers to browse, discover and get inspired. Your work supports brand storytelling, seasonal priorities and encourages customers to plan and enjoy their time in our stores.
Your Mission
Upload and maintain product listings, ensuring accurate descriptions, pricing, and imagery.
Support the execution of category merchandising, product placement, and promotional activity.
Monitor content accuracy and availability, flagging any issues to relevant teams.
Assist with the creation and scheduling of homepage features, banners, and landing pages.
Collaborate with digital, marketing and buying teams to align content with brand priorities and campaigns.
Use analytics tools to understand customer browsing behaviour and content performance.
Help ensure the website reflect brand standards, tone of voice and seasonal events
Support testing and QA of new layouts, features or content updates.
Stay up to date with digital content and merchandising best practices.
Skills/Behaviours That Will Set You Apart
Strong attention to detail and organisational skills.
Comfortable working with digital systems and content management tools.
Basic understanding of website and online customer journeys.
Good written communication and an eye for product presentation.
A proactive, team-oriented approach.
Experience in a digital or retail merchandising role.
Familiarity with CMS platforms, analytics tools (e.g. Google Analytics)
Interest in retail, product trends, or digital content.
Our PERKS really are ‘The Works’
💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
🚀 Holiday – 33 days including bank holidays.
💃 Holiday Purchase - Purchase an additional 5 days
🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
🩺 Healthcare Cash Plan – To support your everyday healthcare costs
🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play 💛💙
Our Values
We are Crafty 🎨 | Smart with what we've got.
We are Caring 💛 | Heart in every action.
We are Can-do 🚀| Energy that gets it done.
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
- Department
- Marketing
- Role
- Junior Digital Merchandiser
- Locations
- Coleshill, Warwickshire
- Employment type
- Full-time
- Contract
- Permanent
- Store Name
- (Support Centre, Not Applicable)
- Weekly working hours
- 38.75
- Working Days
- Weekdays
Coleshill, Warwickshire
About The Works
The Works is the UK's leading specialist retailer of affordable, screen-free activities for the whole family, providing customers with fantastic value across four product categories: arts and crafts, stationery, toys and games, and books.
We don’t just sell products. We inspire reading, learning, creativity and play.
Because when people spend time doing what they love, it’s Time Well Spent.
And with the right passion - It All Starts With You.