Location

Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.

Why The Works?

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Junior Digital Merchandiser

As a Junior Digital Merchandiser, you support the day-to-day presentation and performance of our online store. You’ll help ensure that products are accurately listed, well-categorised, and visually appealing making it easy for customers to browse, discover, and shop. Your work helps drive conversion, enhance the customer journey, and support trading priorities.

Your Mission

• Upload and maintain product listings, ensuring accurate descriptions, pricing, and imagery.
• Support the execution of category merchandising, product placement, and promotional activity.
• Monitor product availability and flag stock or listing issues to relevant teams.
• Assist with the creation and scheduling of homepage features, banners, and landing pages.
• Collaborate with the wider e-commerce, marketing, and buying teams to align on trading priorities.
• Use analytics tools to monitor product performance and customer behaviour.
• Help ensure the online store reflects brand standards and seasonal campaigns.
• Support testing and QA of new features, layouts, or content updates.
• Stay up to date with digital merchandising trends and best practices.

Skills/Behaviours That Will Set You Apart

• Strong attention to detail and organisational skills.
• Comfortable working with digital systems and content management tools.
• Basic understanding of e-commerce and online customer journeys.
• Good written communication and an eye for product presentation.
• A proactive, team-oriented approach.
• Experience in a digital or retail merchandising role.
• Familiarity with CMS platforms, analytics tools (e.g. Google Analytics), or e-commerce platforms.
• Interest in retail, product trends, or digital content.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
  
• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days including bank holidays.
• 💃 Holiday Purchase - Purchase an additional 5 days
• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• 💸 Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!