Location

Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.

Why The Works?

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Internal Communications Officer

You will be key player in our mission to inspire and engage our colleagues through exceptional copywriting, creative campaigns, and meticulous planning. Reporting to our Internal Communications Manager, you will be instrumental in shaping and delivering our internal communications and engagement strategy for around 4,000 colleagues! - bringing our purpose, values, and brand to life through captivating channel content across employer brand, reward and recognition, wellbeing, and diversity and inclusion strategies. This role is all about storytelling, celebrating our successes, and creating a vibrant community of engaged and informed colleagues… all whilst having fun along the way!

Your Mission

• Calendar of activity: Support the Internal Communications Manager to deliver strategy and calendar of comms, campaigns and events.

• Offer Strategic Advice: Offer strategic communications advice and support to stakeholders, guiding and coaching colleagues to achieve their communications goals.

• Create Campaigns: Create eye-catching communications campaigns and materials to promote various projects, events, and activities to colleagues.

• Coordinate Events: Coordinate engagement events and activities, whilst considering those colleagues that are hybrid workers, in-store, in our Distribution Centre and Support Centre.

• Design and Copywriting: Use your design and copywriting skills to bring our fun tone of voice and employer/corporate brand to life for our Crafty, Caring and Can-Do colleagues.

• Communicate Campaigns: Communicate the great work we’re doing in our across our environment, diversity and inclusion, wellbeing and Time Well Spent campaigns.

• Promote Surveys: Support the promotion and follow-up of our annual engagement survey.

• Manage Channels: Create content for and coordinate our internal communication channels and platforms, including email, MyWorks communications platform, internal Facebook group, noticeboards, digital signage, and newsletters.

• Collate Content: Work with stakeholders and colleagues across the business to collate content ensuring clarity, consistency, tone of voice, and quality of content across every touchpoint.

• Evaluate Effectiveness: Use our Communications Dashboard to evaluate the analytics and effectiveness of our communications and channels used, to make recommendations for future campaigns.

• Manage Relationships: Liaise with suppliers and providers to ensure appropriate delivery of campaigns and projects.

• Support Fundraising: Support fundraising events and communications to promote charity partnerships and local fundraising activities.

• IC Strategy: Own elements of the IC annual plan to ensure the IC Strategy is delivered

  in-line with objectives and timeframes.

Skills/Behaviours That Will Set You Apart

• Internal Comms Pro: You’ll be an internal comms pro with previous experience working in internal communications for a fast-paced organisation.

• Deliver Campaigns: Evidence of delivering campaigns and colleague experience activities to wide and varied audiences.

• Copywriting Skills: First-class copywriting skills with the ability to adapt tone of voice dependent on the audience, with flawless grammar, spelling, and punctuation.

• Design Skills: You’ll have cracking design skills to help create graphics, internal comms materials, video, and be a brand guardian.

• Collaborative: Work collaboratively to build relationships with stakeholders, always listening and building on feedback.

• Multitask and Prioritise: Ability to multitask and prioritise with good organisational skills and time management.

• Technical Skills: Experience with Microsoft Office, Adobe Suite, Video editing software, and managing communications platforms.

• Video Creation: Ability to create and edit video, typically on a smartphone.

• Team Player: A team player who embraces the company culture and gets involved.

• Positive Attitude: A positive attitude and willingness to learn and grow.

• Brand Ambassador: Your positivity, creativity, and passion for our brand and products shine through.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!

• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more

• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

• 🚀 Holiday – 33 days including bank holidays.

• 💃 Holiday Purchase - Purchase an additional 5 days

• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• 💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!

• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs

• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play 💛💙

Our Values

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀| Energy that gets it done.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!